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Special Order/Back Order Items

Special Order Items usually take 2 to 3 weeks to arrive; sometimes longer, sometimes shorter.

Policies

Return Policy
ALL RETURNS MUST BE PRE-AUTHORIZED. PLEASE CONTACT US BY EMAIL FOR INSTRUCTIONS.

No returns on sale priced closeout items.
Unopened kits may be returned within 30 days for a refund of purchase price.
Defective items may be returned within 30 days for a refund of purchase price and shipping.

Shipping Policies
We generally ship within 5 days of purchase via USPS Priority Mail or First Class Mail.   If an item is back ordered and/or is a special order item, a delay of 2 weeks or more may occur.  I will communicate with you by email if an item is out of stock.

Shipping Charges are:  (modified Feb 2014)
Minimum - $2.60 in US (First Class) 
Minimum - $5.60 in US (Priority Mail)
To Be Determined for outside US.  I will confirm the shipping costs with you before your credit card is processed.

I have noticed some sites are charging as much as $6.60 plus 50c per pound for shipping.  I hate it when people make money from me on shipping charges, so I do not do it.  But, I also do not want to lose money on shipping.  For larger orders, the price may be higher.  I weigh the package and compute USPS postage, adding 50c to cover my envelopes, labels, etc.  

Rates are based on the fees charged by USPS. These rates are subject to change at any time by the USPS.

Damaged Goods Policy
ALL RETURNS MUST BE PRE-AUTHORIZED. PLEASE CONTACT US BY EMAIL FOR INSTRUCTIONS.

Defective items may be returned within 30 days for a refund of purchase price and shipping.

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support@needleworkdiscount.com
Last Major Update Mar 2014